Summary
Juan Hermosa is a senior Computer Systems student at New York City College of Technology, specializing in database management, web development, and IT support. With a solid academic foundation and hands-on experience in both relational and NoSQL databases, he combines technical knowledge with practical troubleshooting skills to provide effective digital solutions.
During his role as a technician at PC-Help in Queens, Juan supported customers by resolving hardware and software issues across multiple devices, including desktops, tablets, and smartphones. This experience strengthened his problem-solving abilities and reinforced his passion for helping people through technology.
Juan is fluent in both English and Spanish and brings a multicultural, collaborative mindset to every team he joins. He is proficient in SQL, NoSQL, HTML, and IT systems, and is currently expanding his skills in advanced computer systems as he completes his bachelor’s degree.
Motivated and detail-oriented, Juan is eager to contribute his growing expertise in data management and development to innovative tech environments where he can continue to learn, build, and support.
Juan Hermosa
Skills
Proficient in SQL and NoSQL databases, with experience in designing and querying structured and unstructured data systems.
Skilled in HTML and web development principles, with a strong foundation in front-end technologies.
Solid understanding of IT systems, troubleshooting, and technical support for desktops, tablets, and mobile devices.
Bilingual in Spanish and English, offering strong communication skills and adaptability in multicultural environments.
Knowledgeable in general computer systems and cybersecurity concepts through academic training and hands-on tech support roles.
Effective problem-solver with a keen attention to detail and a customer-first mindset developed through technical support experience.
Experience
Lecturus.org, Brooklyn, NY — Internship (2025)
Developed and optimized a custom content management system (CMS) using WordPress and Elementor, improving platform usability and content structure.
Contributed to both front-end and back-end development, implementing responsive designs and enhancing site performance.
Worked closely with the team to support website optimization, user experience improvements, and content integration strategies.
Gained hands-on experience with digital infrastructure, open-source plugins, and customizing themes to meet organizational needs.
PC-Help, Queens, NY — Technician (2021–2023)
Provided hands-on technical support, including troubleshooting and repairing computers, smartphones, and tablets.
Handled customer inquiries and service orders, offering clear communication and solutions in both English and Spanish.
Diagnosed system issues, installed software, and ensured devices operated efficiently.
Supported customers with basic IT challenges, improving their digital literacy and overall tech experience.
EDUCATION
Bachelor of Science in Computer Systems (Expected 2025)
New York City College of Technology, Brooklyn, NY
Associate Degree in Computer Systems (2023)
New York City College of Technology, Brooklyn, NY
Extra Curriculum
As a senior student in Computer Systems, I’ve taken a proactive approach to gaining experience beyond the classroom, especially in IT support and systems maintenance. During my time as a technician, I enhanced my technical troubleshooting skills and deepened my understanding of both hardware and software environments.
In addition to my coursework, I’ve explored the intersections of web development and database technologies, gaining exposure to real-world challenges that reinforce my academic learning. I continue to build my knowledge in system integration, data security, and user interface design.
These experiences have strengthened my ability to work in fast-paced environments, engage effectively with diverse users, and think critically to solve technical problems. I aim to apply these skills in roles that require adaptability, analytical thinking, and a commitment to reliable IT service.
Lecturus is a platform that offers training to individuals interested in developing or enhancing their computer skills, as well as a career change or advancement.
Get In Touch
147 Prince St, Brooklyn, NY 11201
- Email: lecturus@outlook.com
- Phone: 929-280-7710
- Hours: Mon-Fri 9 AM - 5 PM
Lecturus is a platform that offers training to individuals interested in developing or enhancing their computer skills, as well as a career change or advancement.
Company
Get In Touch
147 Prince St, Brooklyn, NY 11201
- Email: lecturus@outlook.com
- Phone: 929-280-7710
- Hours: Mon-Fri 9 AM - 5 PM